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We care about our guests and team members


We know that you are as excited as we are to welcome back travel, even if it looks a little different these days. We also understand that our guests’ expectations for cleaning and disinfection have changed. That’s why Hilton has created the Hilton CleanStay program.

Hilton CleanStay builds on our already rigorous cleaning standards to provide complete peace of mind when you stay with us.

Our promise to you is to deliver the same level of reliable and friendly service you’d expect from Hilton, but with the added confidence of industry-leading hygiene practices created to keep you safe.

For details on the Hilton CleanStay program click here.



Hilton has created EventReady, a global program for events and meetings designed to create experiences that are clean, flexible, safe and socially responsible.

Hilton EventReady with CleanStay will provide select solutions with creative food and beverages, resources previously analyzed technology, standards and high-level practices in the redesign of spaces for social distancing as well as ways alternatives to meet and share.

The goal is to create an environment safe and favorable for event organizers and their attendees.


We work with local suppliers who have taken the initiative to cultivate in-home gardens that are maintained with all the protocols of cleaning, disinfection, sterilization and pest controls appropriate for the cultivation.

From the hotel opening, we have supported the fishermen of the region, always offering fresh and top quality products, complying with our commitment to sustainability, which is why we are very attentive to them, training them on site with everything related to BPM standards, and receiving from them product knowledge training. We comply with and help them to respect the sea food closures to keep the ecosystem in good condition.

With our SUSTAINABILITY team, this year we are activating the presence of Conrad Cartagena by Hilton in the communities of Punta Canoa and Manzanillo, supporting them in training, in events, and looking for the leaders of the area to do park recovery or beach cleaning.

conrad cartagena

Address Anillo Vial, KM 12 between Manzanillo del Mar and Punta Canoa, Cartagena, Colombia